Migration problems

Migration of our cell phone numbers. We have being requesting this to be done since the beginning of October with no success. I sit with four reference numbers as well as three peoples names. All I receive is messages \why do I want to cancel"this has being explained every time I speak TO MTN CUSTOMER SERVICES. This is really pathetic ad I am at my wits end. Many thanks Mrs W Price . PS Main account is held in my husband name Mr T.P. Price."""