1 reviews | Active since May 2017
<p>I went in for a migration package , as they told me when i signed the papers the agent told me that he will phone me before he will give the go-ahead to load the prorata and if it is being approved. The 3days later i called and asked to reverse the package to my previous package that was on the 7th of March which i send the needed documents. So came the14th March they loaded the migration package which was reversed and the guy send me the conformation 10th March on email , that the package was reversed , but loaded me with the whole package. The day that they have loaded the prorata they loaded me with data bundles on a recurring i needed to cancelled it myself.</p> <p>So i logged a complaint to MTN they say on the site that the respons time is 5 working days , and is now at 2 weeks and didn't got any call from them.</p> <p> </p> <p>so if MTN see this if they are going to respond , i have got a voice recording that will shock you.</p> <p>Neill ********** 856</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Our records shows that the additional bundles billed on your account were Self Service bundles which can only be loaded by the user on the phone itself.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Our records shows that the additional bundles billed on your account were Self Service bundles which can only be loaded by the user on the phone itself.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
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