MIGRATION OF INCORRECT PACKAGE CHOSEN BY AGENT

<p>My mother took 2 top-up contracts on the 16th May 2016 with the above-mentioned service provider at Alberton City. The application was successful and upon collection, the lady who assisted us informed my mother and I that one of the number, the 078 was on an open contract. Immediately I informed her that both applications were for top-up contracts, we then picked up the fact that an incorrect package was chosen. The lady who helped with the application who's name is Lindiwe Moleleki was not there when we collected the phones and we were advised to be careful with the usage of the phone on the open contract and we were asked to come in the following day to fix with Lindiwe who was off that particular day. As instructed we went back with mom to fix the problem, Lindiwe informed us she has filled in a migration form and the issue would be sorted out withi 7days, fair enough.. I am FUMING that to date nothing has been done, we went back to Alberton City on the 16th November 2016 after mom was debited R1000+ of which her initial debit amount when she signed the contract was for: R400- and Lebogang Manamela informed us that Lindiwe has moved to The Glen Shopping Mall. Lindiwe was phoned and she said she was off, however, Lebogang took out the initiative and sent an email to her, she cc'd me too on the email, believe it or not, to date Lindiwe hasn't responded to the emails nor tried to make contact with me or my mother. Today, 12th December 2016 I called a lady Thembekile Shongwe who was so kind enough to inform me mom would be debited R2400 this month and she's liasing with my mom to help in trying to resove this matter at hand, this is too much for my mom, she didn't sign up for this when she took out the contract, Lindiwe's carelesness and negligence is drastically costing my mother's pocket. Throuught this struggle, she has shown that she doesn't care at all.</p> <p> </p> <p>Below are the emails which you clearly show the lack of interest Lindiwe has in this matter; no single acknowledgement and no follow-ups with us either. My only hope lies with Thembekile and hellopeter now!!!</p> <p> </p> <p>Good Day,</p> <p> </p> <p>May you kindly just advise the below migration the response you received from DIC.</p> <p> </p> <p> ********** 348</p> <p> </p> <p><br />Kind Regards,</p> <p> </p> <p>Lebogang Manamela</p> <p> </p> <p>Customer Service Representative</p> <p> </p> <p> </p> <p> </p> <p> </p> ********** <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p><br />"This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your co-operation. "</p> <p>“The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ”</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Nthabiseng Motloung ********** </p> <p>Nov 18<br /> </p> <p> </p> <p> </p> <p>to Lebogang, Lindiwe</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p><br />Good day Ladies,</p> <p> </p> <p><br />Thank you Lebogang for escalating my mother's matter to Lindiwe.</p> <p> </p> <p><br />Lindiwe, kindly do advise the status of our query. Thanking you in advance.</p> <p> </p> <p><br />Kind Regards,</p> <p>Nthabiseng Motloung</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p><br />Nthabiseng Motloung ********** </p> <p>Nov 28<br /> </p> <p> </p> <p> </p> <p>to Lebogang, Lindiwe</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p><br />Good Afternoon,</p> <p> </p> <p><br />Lindiwe PLEASE call my mother on the below number for an update of the matter at hand. She insists that I escalate the matter to hellopeter if you do not get back to her by the end of the week as she is losing her patience. She is paying a lot of money due to the incorrect deal that was chosen for her, please bear in mind she gave out that contract phone as a gift and has no control of how the receiver utilizes it.</p> <p> </p> <p><br />Busisiwe (Mom) - ********** </p> <p>Nthabiseng (Me) - ********** </p> <p> </p> <p><br />Kindly assist, thanks.</p> <p> </p> <p><br />Regards</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Nthabiseng Motloung ********** </p> <p>9:36 AM (23 minutes ago)<br /> </p> <p> </p> <p> </p> <p>to thembekile.sho.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p><br />Morning Thembekile,</p> <p> </p> <p><br />Below please find the emails that Lindiwe ignored to date after Lebogang tried to reach out to her when mom and I went to the MTN store in Alberton City and we were advised she has moved to MTN The Glen.</p> <p> </p> <p><br />Lindiwe chose the incorrect package when mom took out the contract, when we discovered it she informed us that she has filled in a migration form to change the open contract back to top-up.</p> <p> </p> <p><br />Regards,</p> <p>Nthabiseng</p> <p> </p>