1 reviews | Active since Sept 2016
Migration of contract
<p>I am trying to find out if my contract has been migrated. I went to your V&A Waterfront branch on 10 November 2016 to cancel my contract as I now live in the UK and was told that a migration to Pay as you go was best. I was still charged the full contract price today 01 February 2017 even though I had done the migration and my contract ended on 05 January 2017. Please clarify this for me. Number in question is ********** 995. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,