JS
Johan S

1 reviews | Active since Oct 2013

17 Aug 2016, 16:47

Migration of contract

<p>In February 2016 I app**** for a migration to a bigger contract, because I was paying too much for additional usage on my current contract. I went into the mtn store, signed everyting, was told it would take a day or two... More than 5 month later is still have not been migrated! After about a dozen calls to mtn, talking to numerous people, escalating the problem etc... It drove me mad!!! Until I called Sarah Mamokoma Modiba, a lady working at the MTN headoffice in Polokwane. Within 2 hours, I was migrated to the new contract and all was just happiness... Thanks alot Sarah, if MTN just had more people like you working there, it would make life alot better!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply18 Aug 2016, 20:21
Official

Thank you so very much for your post, complimenting Sarah’s service. We express our sincere appreciation for the time that you took to let us know that she is doing a great job.

I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.

Kind Regards
Siphumezo
REQ: **********