JL
Jan L

1 reviews | Active since Oct 2013

14 Dec 2015, 16:12

Migration not happening - NO RESPONSE from anyone

Below are my notes, complete with reference numbers to other calls I made to MTN. <br> In short, the MTN CPPCC Call Centre phoned me and suggested I try a migration package. We discussed it and I agreed to it. They emailed me a form to fill in and sign, which I did and I sent it to Meintjies who had sent it to me. I thereafter never got a reply to my emails to him and despite phoning, I could not get through to him. I even made other calls to MTN, for which I got reference numbers, where they escalated it to his two supervisors. <br> <br> NOBODY EVER GOT BACK TO ME. I CANNOT GET HOLD OF ANYONE AND I WANT TO KNOW WHAT IS GOING ON. (I have copies of all the emails - below are my notes with reference numbers to various calls to mtn). My Cell phone: ***<br> <br> The original person I spoke to, who sent me the forms is: <br> Tel: *** [Email Removed]<br> I also spoke to:<br> Tel: *** [Email Removed]<br> 2015/12/02: reference number ***<br> <br> Sent: Wednesday, December 02, 2015 3:06 PM<br> To: [Email Removed]<br> Subject: Attention: My Migration Problem reference number ***<br> 2015/11/27: Fw reference number ***.msg<br> 2015/11/20: My Scanned, signed respo

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Dec 2015, 07:42
Official
Hello John1776,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to MTN Direct/Sales department supervisory team for assistance

Kind Regards
Nompumelelo