Migration headache!!!

<p>I've been a MTN customer for over 5 years and I recently went to Riverside Mall to request a migration from the package that I am on to a top-up package of more or less the same value of my monthly subscription,I was informed that a e-mail will be sent to a certain Whitney who deals with migrations and she will work out a qoutation for the migration and then I will be contacted. I have been enquiring with the consultant at the store and I was told that Whitney has not responded I asked the consultant to give her a call or atleast send a follow up e-mail to enquire about the status of my request,She said she cant call nor send a follow up e-mail to Whitney on my behalf I will just have to wait as she had not given me a turn around time.</p> <p>It has been a week now and I find it very unprofessional that there is someone who seems to be untouchable and no calls or follow up e-mails can be made to her and customers have to just be at her mercy to attend to their issues when she feels like I believe after 5years being with MTN I shouldnt be treated like this how can it take a week for a simple qoutation reallly!!!!!!!!</p>