1 reviews | Active since May 2011
Migration from Nashua Mobile has been a nightmare
looking through the complaints on this web site , it is obvious that i am not alone in expressing disgust with a) accounting problems following the migration from Nashua Mobile late 2014 b) billing inefficiencies in general c) poor to incorrect feedback from their 'Retentions' area and the Branches themselves - in my case CRESTA <br> My issues are too detailed and complex to set out here so im hoping that someone (competent) from MTN will respond to this by letting me know how and to who i need to escalate the matter(s) - and NOT by phoning their call centre.<br> PS it is a concern that although MTN are a 'company that responds' on this forum , i can only find 1 such response in the first 6 pages of this site!!
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our telephonic conversation, please come through to our head office and our billing department will assist with your billing queries.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our telephonic conversation, please come through to our head office and our billing department will assist with your billing queries.
Thank you.
Kagiso
REQ:***