1 reviews | Active since Mar 2009
Migration from MTN Contract to Prepaid
<p>I lodged a request to have my MTN contract converted to a prepaid sim on 13 April 2017 by emailing a completed migration form ********** as advised ********** <p><br />I have since followed up twice on the 21 and 25 April to confirm that the conversion has been processed and have received absolutely no response to my requests. </p> <p><br />I am overseas indefinitely and am not contactable on my MTN mobile number, and as such have requested confirmation via email in all my communications.</p> <p><br />Please could someone confirm this urgently via email. It is not acceptable that it has taken over 2 weeks to resolve this and that nobody has even responded to the request! I also expect that any additional charges that may arise due to these delays will be refunded to me.</p> <p><br />My contract details are as follows:</p> <p>MTN Account Number: A ********** <br /> MSISDN: ********** 105<br /> Sim number: ********** 665</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike