1 reviews | Active since Mar 2009
Migration from contract to prepaid
It is so annoying and irritating to deal with MTN as they never action the clients requests. Since the 7 February 2016 I have been calling and requesting MTN to migrate my number to prepaid. I have to deal with rude and unprofessional call centre agencies. This is the second month that MTN is constantly billing for the subscription fee of the contract that expired and that I have cancelled. I have been sending email communications to the retention department making follow up with the call centre on the 808 number. I'm starting to wonder if this is the way MTN is planning to recover all the fines they have incurred in the other countries, by robbing us charging foe the services that they no longer provide. If this matter is not resolved by today, I'm going to log a formal complaint with the Ombudsman and consumer protection. I want the billing for the month of March to be reversed and my number migrated to prepaid.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when check ed under account status, term date for contract ending was date:2016-03-05. Kindly note that migration can only be done at month end as usage for this month with subscription must be billed for number to be moved to Pre-paid.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that when check ed under account status, term date for contract ending was date:2016-03-05. Kindly note that migration can only be done at month end as usage for this month with subscription must be billed for number to be moved to Pre-paid.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.