PS
Petula S
1 reviews | Active since May 2014
14 May 2016, 08:29
Migration from Contract to Pre-paid
I'm very disappointed with the service from MTN. I called on Monday 9 May 2016 and spoke to an MTN Consultant named Cleville where I requested a migration from contract to pre-paid due to my unemployment. Email was sent to the MTN Retention Department for an urgent migration - ref no. ***8. Refiloe Mue from the Retrention Department rep**** via email saying migration will occur within 2days/48 hours - ref no. ***. Today (Sa****ay 14 May 2016) I've received my contract minutes, sms' and data where I've told that 13 May 2016 will be my last statement. I will not be paying the next statement (june 2016) account as this is an mistake from your side and I will certainly be migrating to Vodacom, Cell C or Telkom.
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MTN South Africa's replyOfficial
15 May 2016, 21:52Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply15 May 2016, 21:52
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***