MIGRATION FEE

Good day,

My husband was offered to upgrade his current a few months before the actual date. He then went to a branch in N1 City, Goodwood Mall. He asked the consultant if he can change from a 36 month contract to a new 24 month contract. The consultant then said its fine as this is a new contract. At the end of Feb MTN then debited triple the amount of the new instalment for the new contract. The Call Centre then explained that there was a migration fee to be paid for moving from a 36 to a 24 month contract. My husband then informed the consultant from the Call Centre that he was not informed about any migration fee and would also then never agreed to move from a 36 month to a 24 month contract. My husband then contacted the MTN branch and spoke to the consultant and not even the consultant is aware of a migration fee. By now my husband reversed the debit of R+-2000. And now his connection service has been cut off. The Call Centre just told him that he must go and sort it out at the branch as there is nothing that they can do. The branch consultant still did not get back to him as yet from last week. I feel like the branch consultant was *********** and now my husband is left to pay the bill. This needs to be sorted ASAP