TM
Tikerish M
1 reviews | Active since Jun 2013
12 Sept 2019, 07:36
Migration delayed
I requested MTN to migrate my contract to prepaid. I was informed on the 9 September that it will take 2-24 hours till today my number has not been migrated. I called MTN yesterday and I was told to call today and I'm not prepared to call as I have been following up and nothing is happening. I have been a MTN customer for years and this kind of service shocks me.
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Replies (2)
MTN South Africa's replyOfficial
12 Sept 2019, 09:36Good day Miss Thokozile Moloi
Thank you for bringing this matter to our attention.
Please accept our apologies for any inconvenience caused as result of the breakdown in our service and would like to assure you that it is not our intention to dissatisfy our customers. Kindly bear with us as our Retention department is having a problem on the system with migrating to Prepaid. The Technicians are working on the issue as it affects all request related to Prepaid migration.
As soon as the issue is resolved the request to Prepaid will go through.
We would like to assure you that we are actively working to improve our service levels.
Thank you
Warm regards,
Zamokuhle Ngubane
Thank you for bringing this matter to our attention.
Please accept our apologies for any inconvenience caused as result of the breakdown in our service and would like to assure you that it is not our intention to dissatisfy our customers. Kindly bear with us as our Retention department is having a problem on the system with migrating to Prepaid. The Technicians are working on the issue as it affects all request related to Prepaid migration.
As soon as the issue is resolved the request to Prepaid will go through.
We would like to assure you that we are actively working to improve our service levels.
Thank you
Warm regards,
Zamokuhle Ngubane
Best regards,
MTN South Africa's reply12 Sept 2019, 09:36
Official
Good day Miss Thokozile Moloi
Thank you for bringing this matter to our attention.
Please accept our apologies for any inconvenience caused as result of the breakdown in our service and would like to assure you that it is not our intention to dissatisfy our customers. Kindly bear with us as our Retention department is having a problem on the system with migrating to Prepaid. The Technicians are working on the issue as it affects all request related to Prepaid migration.
As soon as the issue is resolved the request to Prepaid will go through.
We would like to assure you that we are actively working to improve our service levels.
Thank you
Warm regards,
Zamokuhle Ngubane
Thank you for bringing this matter to our attention.
Please accept our apologies for any inconvenience caused as result of the breakdown in our service and would like to assure you that it is not our intention to dissatisfy our customers. Kindly bear with us as our Retention department is having a problem on the system with migrating to Prepaid. The Technicians are working on the issue as it affects all request related to Prepaid migration.
As soon as the issue is resolved the request to Prepaid will go through.
We would like to assure you that we are actively working to improve our service levels.
Thank you
Warm regards,
Zamokuhle Ngubane
Best regards,
TM
Tikerish M's updateReviewer Update
12 Sept 2019, 10:45It is good customer service when there is a delay for the client to be informed and not left in the dark. I'm not expecting to log another complaint if this is not resolved by tomorrow I'll just have to escalate this further via the ombudsman.
TM
Tikerish M's update12 Sept 2019, 10:45
Reviewer Update
It is good customer service when there is a delay for the client to be informed and not left in the dark. I'm not expecting to log another complaint if this is not resolved by tomorrow I'll just have to escalate this further via the ombudsman.