CT
Clinton T
1 reviews | Active since Nov 2012
28 Dec 2015, 21:29
Migration Application - Contract to Pre Paid
Migration application done in person at the Morningside Branch on 4 December 2015. The migration application states a 7 day action by MTN in clause 4. <br> <br> Query raised 23 December 2015 (***) 12:47 - Will be escalated and completed.<br> Query raised 28 December 2015 21:10 after receiving notification of data bundle credit.<br> <br> Contract has not been migrated within 7 days and the debit order will be executed on in two days.<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Dec 2015, 16:32Hello taminec,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that your contract has been cancelled and the number migrated to Prepaid. We have already logged a request for credit of the invoice for the 26 December 2015.
Kindly note that the amount going off on the 31 December 2015 is for the invoice that finalised on the 26 November 2015.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that your contract has been cancelled and the number migrated to Prepaid. We have already logged a request for credit of the invoice for the 26 December 2015.
Kindly note that the amount going off on the 31 December 2015 is for the invoice that finalised on the 26 November 2015.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards
Itumeleng
REQ:***
MTN South Africa's reply29 Dec 2015, 16:32
Official
Hello taminec,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that your contract has been cancelled and the number migrated to Prepaid. We have already logged a request for credit of the invoice for the 26 December 2015.
Kindly note that the amount going off on the 31 December 2015 is for the invoice that finalised on the 26 November 2015.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that your contract has been cancelled and the number migrated to Prepaid. We have already logged a request for credit of the invoice for the 26 December 2015.
Kindly note that the amount going off on the 31 December 2015 is for the invoice that finalised on the 26 November 2015.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards
Itumeleng
REQ:***