QM
QUEEN M
1 reviews | Active since Mar 2014
29 Oct 2015, 17:04
MIGRATION
My first call to MTN call center was in June to cancel my Contract and was promised its done only to pick up in September it wasn't done, called they promised to escalate it on the 28th of Sep still nothing, spoke to Suresh the Team Leader he promised to fix it still nothing called again today to follow up he is not there and nothing has been done. All I asked was for my number to be migrated to prepaid debit orders are coming off asking for my refund they telling me its not possible ,tell me again who's problem is it that they cant fix their house!! am really disappointed in the service I received for far!!! am cancelling all my contracts with you guys. worse being a share holder and you get treated like shi@ttt
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MTN South Africa's replyOfficial
01 Nov 2015, 12:09Hello qrm1507,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the line has been migrated to pre paid and a request sent for refund ref :REQ:***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the line has been migrated to pre paid and a request sent for refund ref :REQ:***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Best regards,
MTN South Africa's reply01 Nov 2015, 12:09
Official
Hello qrm1507,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the line has been migrated to pre paid and a request sent for refund ref :REQ:***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the line has been migrated to pre paid and a request sent for refund ref :REQ:***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Best regards,