MR
MATSOBANE R
1 reviews | Active since May 2013
02 Sept 2015, 08:23
Migration
On the 21st of August 2015 I migrated from contract to prepaid the *** and the agent who helped he did advise me that I will forfeit the airtime which was about R500.I lodged a query the following day *** and I was told that the will retrieve the recording for the previous call and come back to me but since ever, until when called them again on the 01st September when I see that the deducted the money for something that I don't have. I think this is unfair because I suffer because of an *********** individual and stole my money, I need to be reimbursed my money or the airtime value.
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MTN South Africa's replyOfficial
02 Sept 2015, 15:45Hello JANRA,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that your invoices were dated the 20th of every month, therefore you were debited a month in arrears. The last debit order was for the invoice dated 2015-07-20.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that your invoices were dated the 20th of every month, therefore you were debited a month in arrears. The last debit order was for the invoice dated 2015-07-20.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply02 Sept 2015, 15:45
Official
Hello JANRA,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that your invoices were dated the 20th of every month, therefore you were debited a month in arrears. The last debit order was for the invoice dated 2015-07-20.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that your invoices were dated the 20th of every month, therefore you were debited a month in arrears. The last debit order was for the invoice dated 2015-07-20.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,