Migration

Good day<br> <br> I trust that the person that is reading this complaint is well. On the 1st of August I was out of service and unable to use my cellphone for Internet especially after contacting the 808 number 6 times I got through to a lady who assisted me in my Internet issue but notified me that my contract was terminated and number moved to prepaid. I was shocked at first cause I went into the mtn store at Phoenix plaza to migrate my line to a data contract. I immediately requested that she log a dispute and have them reverse this. She was unhelpful and spoke to be like I was uneducated when I instructed her exactly what to do and which department to put it through to she then did so ***. It is now the 11th of August. I have gotten no feedback I'm now on prepaid after 8years on contract this is what I get from mtn. I request that someone contact me asap or my brother on *** the number in question is ***.