TM
THANDO M
1 reviews | Active since Nov 2010
03 Nov 2018, 02:55
Migration
On my last review they said they are investigating. I have no response yet, now I received an sms that my statement it's on it's way of which means nothing was done and my money will be debited again from my account. MTN clearly doesn't have a good customer service. Can this be resolved and I need my last month's money back to my account and NOTHING should be debited from my account this month. I don't understand what they meant with this Good day Thando
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team if it's still not resolved 2 weeks after. If they want to keep us they should make us happy and now no response on emails as well.
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
05 Nov 2018, 05:31Good day Thando,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your MTN accounthas been credited with an amount of R218.99. The statement that you will receive will reflect this credit. There will be no debit going through your bank acc.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply05 Nov 2018, 05:31
Official
Good day Thando,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your MTN accounthas been credited with an amount of R218.99. The statement that you will receive will reflect this credit. There will be no debit going through your bank acc.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's replyOfficial
05 Nov 2018, 05:32Good day Thando,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your MTN accounthas been credited with an amount of R218.99. The statement that you will receive will reflect this credit. There will be no debit going through your bank acc.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply05 Nov 2018, 05:32
Official
Good day Thando,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your MTN accounthas been credited with an amount of R218.99. The statement that you will receive will reflect this credit. There will be no debit going through your bank acc.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
TM
THANDO M's updateReviewer Update
05 Nov 2018, 05:53Thank you Ishie. Awaiting bank notification
TM
THANDO M's update05 Nov 2018, 05:53
Reviewer Update
Thank you Ishie. Awaiting bank notification
TM
THANDO M's updateReviewer Update
21 Nov 2018, 06:48Good Morning,
Kindly note that it's been a month now but I haven't received my money. How long should I still wait?
Regards,
Thando
TM
THANDO M's update21 Nov 2018, 06:48
Reviewer Update
Good Morning,
Kindly note that it's been a month now but I haven't received my money. How long should I still wait?
Regards,
Thando