1 reviews | Active since Apr 2016
Migrating woes
<p>When my data contract was due to end I visited MTN at Oakfields to give the necessary notice and complete the documentation. I was told that the contarcted ended on 23rd April and I must give notice by 23rd March. I copleted the documenation on 20th March and Corne assured me it wouldbe processed on 23rd on which date I popped in to remind him. I believe he was given Req ********** . On 10th April i phoned customer service to ensure all was in order to be told there was no record of the request on the system (Ref ********** 67)</p> <p>As of today the request has still not been processed and I can not load data incase it is lost when the migration takes place.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***8
On the 5th May I received a call from MTN however the person had not looked into the matter using the reference numbers given just said there was no record of my cell phone number on the system. When I reminded him that my complaint was not in regard to my cell phone but data contract he agreed to investigate the matter through the reference numbers and come back to me. I am still waiting!!!!!!!
On the 5th May I received a call from MTN however the person had not looked into the matter using the reference numbers given just said there was no record of my cell phone number on the system. When I reminded him that my complaint was not in regard to my cell phone but data contract he agreed to investigate the matter through the reference numbers and come back to me. I am still waiting!!!!!!!
I am still waiting for the promised call back and resolution of a cancellation given on 20th March 2017. Will have to cancel my debit order so I am not charged for a service cancelled and migrated to prepaid!
I am still waiting for the promised call back and resolution of a cancellation given on 20th March 2017. Will have to cancel my debit order so I am not charged for a service cancelled and migrated to prepaid!