SP
Santana P
1 reviews | Active since Oct 2012
18 Sept 2015, 10:29
migrating to prepaid
I have requested several times for customer care to get back to me with regards to migrating my moms line to prepaid and not getting any joy. I phoned again on Monday and I was told withing 24 to 48 hours I will be moved to prepaid. It is now Friday and still nothing has been done. I want a response. It's the most pathetic service and people at MTN. Phone me on *** and the number the query is relating to is ***
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MTN South Africa's replyOfficial
18 Sept 2015, 10:45Hello santanapeet,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that your number is now currently on pre paid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that your number is now currently on pre paid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
MTN South Africa's reply18 Sept 2015, 10:45
Official
Hello santanapeet,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that your number is now currently on pre paid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that your number is now currently on pre paid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***