Migrating Package a huge mistake!!! Disshonest business.

<p>On 07/12/2016 - I went to the MTN Store located in Clearwater Mall. </p> <p>I requested my current package "Top Up 100" be migrated to the "My Choice 100", The one with the 100 minutes, 200 SMS’S & 300 MB Data. As I clearley stated to the lady at the MTN store.</p> <p>I also confirmed that the price difference will be an extra R11.00 - so I was told untill I got my Statement.</p> <p>On 21 December I got my sms stating that I ONLY received 100 MINUTES for the month. I call 808 and was told I have to go back in-store and have it rectified. </p> <p>On 22 December I went back to the store. I told the person attending to me the whole ordeal and that the person who assisted me the first time, migrated my package incorrectly. I asked for the complete package not just 100minutes per month. I was informed that the lady who assisted me, done her job correctly and that my package was correct according to their system.</p> <p>I was told: When you migrate to another package you don't get the 200 sms's or the 300 MB included in the package - You only get the 100 minutes.</p> <p>I am very upset about this – since I was NOT told upfront that this was the deal if I migrate. I asked him to rectify my package and was told I will have to come back after 4 months AGAIN. Meanwhile I pay R34.00 more on a package that I am not happy with and stuck with for the next 4 monthes.</p> <p>I should think if a customer askes for a package deal and it can’t be done as requested the customer must be told upfront???</p> <p>I emailed MTN customer service and got NO Feedback!</p> <p>This is not honest business..... keeping your customers in the dark untill they complain???</p> <p> </p> <p> </p>