Migrating from contract to prepaid fail

Item: MTN South Africa
Rating: 1

My contract was set to expire on 30 October 2016. I went to the sandton city store a month in advance to notify of my intention to keep my number and migrate to mtn prepaid. Signed all necessary forms only to find on 31 October 2016 i had no connectivity and could not even get hold of 808. Was without a phone for the day and ended up at mtn greenstone to find out that my contract was cancelled incorrectly and not migrated to prepaid. Service assistant logged a call and nothing had been done the next day. On 1st November i took the initiative and went to mtn sandton city to be told a call has been logged and i must wait and they cannot help me. On 2nd November returned to Sandton city mtn as my number was back on the network however my service had been rica barred when i phoned 808. In the store i was told the system says i had taken out a new 24month contract which i did not agree to and i was still without phone. I contacted the store again that afternoon only to be told they are aware of the problem and dealing with my query. It is now Thursday 3 November and i have been without my normal working phone number for 4 days now. Mind you i use my number for business purposes and all i get is we are busy with your query via email when i follow up. No apology whatsoever. The question i have to ask is how hard is to switch the flippen contract to prepaid as was originally requested over a month ago. I can honestly say these people dont care about their customers as I have received a terrible customer experience especially for a person that has been on the mtn network for over 12years. Im sorry to say i am not impressed and will not recommend this network to anyone based on my last 4 days of being cut off from the world. I have been very patient however i did warn that i would post on hellopeter if i did not have my number working by yesterday afternoon. I am a man of my word. Oh good luck trying to get hold of me i dont have a number that works because of substandard service you provide. Phone the sandton city store and they can provide you my email address as they should have it.

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