1 reviews | Active since Mar 2013
Migrating from Contract to Pay-as-you-go conflicts and delays
<p>I approaxched the MTN SP in Sasolburg (016- ********** ) on 3 Oct 2016, as per request by MTN (ref ********** 0) - must be done on date of contract expiry. I was informed that the process would take 5 - 7 working days, with sms's to my mobile as well, but none received (Tertius Koekemoer Sasolburg MTN). The migrate contract is also clear that it takes 7 days to activate (Par 4). My emails of last week to MTN SP just disappeared in a black hole, with no reply and MTN SP in Sasolburg (Christine) now telling me it will take 30days for migration (contrary to previous communication and contract).</p> <p>The ref # for migration: ********** .</p> <p>I am definitly considering, post-migration to do prepaid via another SP and not MTN!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***