LvdS
Leanne van der Spuy
1 reviews | Active since Dec 2015
01 Dec 2015, 12:45
Migrating from an expired contract to prepaid
My MTN contract expired on the 25/11/2015. I phoned the call centre on Thursday 26/11/2015 and spoke to Lebatla ***, to change over to being prepaid. Was told it would take 24 - 36 hours. Its now Tuesday 1st December 2015 (120 hours later) and the contract has still not been changed over to prepaid. Phoned the call centre again today 1/12/2015. I have been informed that I have to now wait 30 days and that I was misinformed by the Lebatla. WHY do I now have to wait another MONTH? My contract has expired. To make matters worse I was sent a message from MTN asking to rate the service WHICH WOULD COST ME TO REPLY!!!! This makes me not want to have any further dealings with MTN.
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MTN South Africa's replyOfficial
02 Dec 2015, 10:46Hello HelloPv/dSpuy,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that and escalation has been sent to our retention's department to assist with the cancellation of contract. A consultant will call to advise the process to migrate to pre -paid.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that and escalation has been sent to our retention's department to assist with the cancellation of contract. A consultant will call to advise the process to migrate to pre -paid.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply02 Dec 2015, 10:46
Official
Hello HelloPv/dSpuy,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that and escalation has been sent to our retention's department to assist with the cancellation of contract. A consultant will call to advise the process to migrate to pre -paid.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that and escalation has been sent to our retention's department to assist with the cancellation of contract. A consultant will call to advise the process to migrate to pre -paid.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.