MIGRATING FEES....... CUSTOMER LIABILITY????

 Thank you for your post.  We sincere apologized for any inconvenience incurred.   As you are being migrated to a different bill run day in the same month and been billed earlier in the month of September, credits have been passed for subscription charges and variable charges for the days where the billing overlaps, ensuring that you are not over billed for next month  Please be advised that communication was sent to all customers regarding the invoice date changed for account K*** attached to the statement.  Your previous invoice date for account number K*** was on the 10th of every month allocations of data, sms minutes was received on the 11th now the invoice date is changed to the  26th of every month and allocations is done to the sim cards on the 27th of every month.    Your debit order date and payment due date will remain unchanged.  Invoice number E*** for the September invoice migration credit was placed on the invoice for cell ***.   Invoice number E*** for the September invoice migration credit was placed on the invoice for cell  ***.   By improving and align billing & operational systems, MTN’s primary objective is to enhance customer experience going forward  Billing balance R 907.55, this is for the current invoice + R 298.72 not as yet paid.  This additional charge is valid.  The account suspension has been removed, please reboot the device. The account is on cash method, please make payment for the balance of R 298.72 to bring the account balance to the current amount of  R 608.83.  MTN account K*** (R439.98) Migration credit has been placed on the invoice.    E*** for cell ***. Payment for R 138.36(charge is valid) is required  to bring the account balance to R 301.62. Please reboot the device.  Kind Regards, Alice van der Merwe  Complaints Analyst