Migrating Contract to Prepaid

I requested to migrate to prepaid on 23 March, ref no ***. I was told this would take up to 48 hours to process and that i would get a text confirming this. By the 31st of March I had not received a text so i went to the menlyn branch where i was assured that the contract was no longer active. On the 10th of April i went to Menlyn Retail Park and was assisted by Ofentse, ref no ***. He told me that one of your systems showed the account as prepaid and the other still showed it as a contract. He assured me that the accounts people would sort the mess out and would get back to me as soon as he had feedback. By the 14th of April i had not heard from Ofentse so i called him back. He called in again and he escalated the query ref no ***. I understand the guys in the stores cannot do anything about the accounts, the have to call in... Which i think is stupid, but anyway, Ofenste's service has been great. But today is the 22nd of April and i still have not been migrated. I have not loaded airtime or received an account and can still make calls. Today, my other number has been suspended even though it it up to date. I cannot get through to 808, i keep getting cut off. HELP