1 reviews | Active since Jul 2011
Migrate my Number to Prepaid Today!
I requested that my contract to be cancelled and migrated to prepaid on the 9th of October 2015 by filling in the form at the MTN store in Loch Logan Bloemfontein. The consultant informed me the process will take 24hrs (2 days) latest 36 hours (3days). After 7 days may number was still not migrated, so I called MTN on 808 of 15th October 2015, the consultant notified me that I should have called them instead of visiting a store, because the process is faster if I call. That did not make sense to me, anyway she then re-sent the request and gave me this reference number ***4. It is two more weeks since then and the migration is not yet done. Maybe I do not understand the meaning of fast.<br> <br> So I called the 808 again today 30th October 2015, the consultant said she will send the request again. I lost it, I cannot do the same thing 3 times that would be madness. The reference number to today's call is ***.<br> <br> Migrate my number to prepaid. I want to join Telkom Mobile, they are anyway roaming on MTNs network and are cheaper.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike