SR
Sanet R
1 reviews | Active since Apr 2016
12 Jul 2016, 16:12
Migrate contract
<p>I upgraded 13/04/2016 to a new contract. My old contract gave me 100MB data, 50 sms, 50 minutes a month. The new contract should give me 2GB data, 100 sms, 100 minutes a month. On the 12th of each month I receive it. Since 12 May (and 12 June and 12 July!)I had to go back to the MTN shop to tell them I still had received only the 100MB data, 50 sms, 50 minutes. Last month I phoned 808. They said that they could do nothing and that I must go back to the shop. Today I went back for the third time. They told me they could do nothing and that the migration to the new contract didn't take place. Each time they logged a query, but nothing happens. I have emailed customercare frequently without any response. I am so fed up with MTN. </p>
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MTN South Africa's replyOfficial
13 Jul 2016, 18:40Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Upon accessing your account we have noted that the number 073****116 is your only number that is to be credited with 2GB Recurring Data Bundle, 100 Recurring SMS Bundle and 100 Recurring Anytime Minute Bundle. We have requested the store management to investigate and advise on the case for the number 083****288.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply13 Jul 2016, 18:40
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Upon accessing your account we have noted that the number 073****116 is your only number that is to be credited with 2GB Recurring Data Bundle, 100 Recurring SMS Bundle and 100 Recurring Anytime Minute Bundle. We have requested the store management to investigate and advise on the case for the number 083****288.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,