MIDRAND MTN REPAIR CENTRE

<p>I need to raise my concerns with the MTN Repair centre in Midrand, it has been such an inconvienience, service delivery is bad and there is no communication between the customer and the repair centre with regards to the custumer's device.</p> <p>I took my phone (Sony M4) into the Repair centre when the screen went blank on the 22 May 2016 and it was fixed and sent back to the Repair centre from Sony on the 6th June 2016 BUT THERE WAS NO CALL SAYING THE PHONE IS READY FOR COLLECTION. It was only after I had later enquired (called) that I was informed.</p> <p>On the 22 July I took it in to the Repair Centre again as it was not closed properly by the manufacturer, I tried calling ********** 349 continously for the call centre consultants to escalate it but with no luck ( I guess they were scared to do it, namely; Theriso Lethlokoe and JUST THIS MORNING (16TH August 2016) AT 10h30 with a lady called Valdeline). As a contract custumer I find it disapointing that I have not been assisted timeously and professionally!</p> <p>I spoke to the Indian manager at the Repair Centre who assured me that it would take 5 working days, but only to discover that even though I took the phone to the repair centre on the 22nd of July 2016, it was only sent to Sony on the 8th of August 2016, according to the noted the call centre agent read out to me!</p> <p>This has been such infuriating inconvience!!!</p>