1 reviews | Active since Oct 2012
messing around with my money
Good day Team,<br> <br> <br> I've never received such a Pathetic disrespectful service.<br> <br> My query is in regards with below mentioned account.<br> <br> <br> I need to know whom who do I now need to pay my account with? I fail to understand how can MTN make such a big mistake and duplicate my account with two attorneys.<br> <br> My concern is that I have been making payments to mbd and to my surprise my account is closed with them!!! And I was not advised of this.<br> <br> At MBD I spoke to an agent that was not knowledgeable with processes their in-house in efficiencies and same with MTN.<br> <br> There nothing as irritating as having to deal with agents that are not knowledgeable.<br> <br> People take pride in your jobs.<br> <br> I was told that my account is passed over to an attorney whom none of you guys can disclose the name.<br> <br> <br> I'm tired of being send from pillar to post some take pride in your job and resolve this matter,<br> <br> <br> The payment I made in march I was told is not reflecting as per Bongani my balance payable to date is 3881.70<br> <br> @ BOTH MANAGERS I HAVE COPIED I SUGGEST YOU LISTEN TO THIS CALLS.<br> <br> <br> Kind Regards,<br> khotso sehume
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that the account was originally handed however Norton Lambianos, however we see that you've been making payments to MBD.
We've now escalated the matter to the Management Team within our Legal Department and requested that they make contact with you to resolve the matter accordingly.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that the account was originally handed however Norton Lambianos, however we see that you've been making payments to MBD.
We've now escalated the matter to the Management Team within our Legal Department and requested that they make contact with you to resolve the matter accordingly.
Regards
Tim
MTN Complaints Management Team
