1 reviews | Active since Aug 2013
messed up my account now keep on taking money
Debit order of July bounced due to insufcicient funds (R1.16 short) I phoned Mtn to inform of this and requested resubmission. Never happened. Around mid Aug my services were suspended due to non payment. Again I phoned to inform resubmission was never done. They added amount to new amount for end August (R651.38) which was debited successfully. On 4 Sept they tried to debit AGAIN (R639.98) phoned again. This was said to be a payment plan. Not correct. Plan aas for 1st Sept WHICH ALREADY WENT OFF! Today AGAIN mtn tried taking yet ANOTHER R331.39. Phoned AGAIN. Was told it is for September. But payment for this is only supposed to go off 1Oct! They cannot tell me why this is so. Just said a ticket was logged with billing department. I am TIRED of this
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The debit order will go through on 1/10/2015 for the invoice that closed on 20/08/2015.
The payment you last made was for the June and July invoices.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The debit order will go through on 1/10/2015 for the invoice that closed on 20/08/2015.
The payment you last made was for the June and July invoices.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***