pB
pierre B
1 reviews | Active since Nov 2013
10 Dec 2015, 21:55
Messed up a second time, still not fixed, pathetic
a while back, I logged a query for bundles activated without my consent, after a week of struggling it was resolved, and instead of the R4317 bill, my bank account was debited for R2600+-, I was relieved for a while, but now I am getting sms's that state that I owe them R4317 again, and need to pay, including the R2600, that will be almost R7000, my payment does not reflect on their system, I am stopping all debit orders to MTN until this is resolved, and if my number gets barred I will take this matter to court .<br> I want someone from MTN to be in connect with me via email and phone, until this is resolved, and I want proof.<br>
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MTN South Africa's replyOfficial
19 Dec 2015, 08:20Hello ReaperElite,
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that your account is up to date according to the system , the amount due is only your current instalment for the month. To confirm that kindly contact 808 from your contract phone.
Kind Regards
Nompumelelo
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that your account is up to date according to the system , the amount due is only your current instalment for the month. To confirm that kindly contact 808 from your contract phone.
Kind Regards
Nompumelelo
MTN South Africa's reply19 Dec 2015, 08:20
Official
Hello ReaperElite,
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that your account is up to date according to the system , the amount due is only your current instalment for the month. To confirm that kindly contact 808 from your contract phone.
Kind Regards
Nompumelelo
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that your account is up to date according to the system , the amount due is only your current instalment for the month. To confirm that kindly contact 808 from your contract phone.
Kind Regards
Nompumelelo