CN
Chantel N
1 reviews | Active since Mar 2015
12 Mar 2015, 09:37
Messaging me a 2am in the morning
I am a MTN client, and like most MTN clients I receive my monthly bundles on the 12th of each month. The problem I have is receiving the confirmation that I have been topped up at 2am in the morning. I have a 2 month old baby sleeping next to me, and receiving messages at that time is just ridiculous. The 2 messages that came through from MTN in the early hours of the morning waked up myself, my husband and my infant child. WHY DOES MTN NEED TO SEND THROUGH A CONFIRMATION AT THAT TIME?????
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MTN South Africa's replyOfficial
16 Mar 2015, 14:03Hello Chantel1649,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the package provisioning sms are system generated and are sent out when you start your new billing cycle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the package provisioning sms are system generated and are sent out when you start your new billing cycle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply16 Mar 2015, 14:03
Official
Hello Chantel1649,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the package provisioning sms are system generated and are sent out when you start your new billing cycle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the package provisioning sms are system generated and are sent out when you start your new billing cycle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***