****mers MTN

Good day

Just sharing the bad experience I had with MTN on the 25th May 2026 I called their Customer service to apply for a month to month internet service I was assisted without being transferred to and Company of which they asked for an amount of R921 which they mentioned its Prorata their subscription is R529 monthly I was told it would be delivered within 3 days, nothing delivered up until today I called to follow up on the 28th same Customer service was transferred to contracts spoke to Lihle who gave me a number that doesn't exist and said their sales are outsourced, called again got a different number from Amukelani who gave me a number for DSV instead. I then called again spoke to Micheal then Zama who was refusing to put her Manager on the line eventually did after a good 30 minutes, Noxolo the Team Leader got their 3rd Party to contact me (Prenice) from CC OUTSOURCING When the call me it says Viva Insurance she promised she sent an email to Rtt however nothing was delivered, I called back on the 1st of June Spoke to Lerato who promised delivery would be made today, I waited for a call from the driver until I called them only to speak to Treasure who says the parcel is still there not assigned to any driver and is now promising tomorrow as well so each day becomes tomorrow. I called Prenice again who says refund will take a lot of days I mean who is at fault here? I am charged for something I do not have!!! MTN have become ****mers now? Where is the Customer service?