****MERS!!!!

Got a Home router with MTN under the International Call Group on the 6th October 2025, received the router on the 15th October 2025. The router was not working and discovered it had a 10MBPS speed which I was informed of when I got the contract. Returned the router in store @Empangeni MTN branch but I was told to call to cancel as they don’t do it in store then received IRMS number as proof of return of the router. I requested a cancellation from the MTN Facebook page on the same day and I got confirmation SMS that the request was made. Since that day I have followed up with the Facebook page with no help or direction, I have called their 083 135 number multiple times and no one ever has answers, I have emailed their customer care but still no resolution, I have exhausted all possible options to try and resolve this matter for the past two months and even though I am not using this router they still have the guts to debit my account! For a service I am not even using! I am beyond frustrated, disappointed and disgusted by MTN, I have never seen such incompetence in such a big company. They have no sense of urgency and do not care about their customers or reputation. I’ve seen multiple people complaining about the hassle of trying to cancel an MTN contract and it is really draining, I would not recommend this company and will surely never consider them for any of their services again.