****mers

I have a month to month contract with MTN for my home WiFi however I explained to them I facing issues where everything of mine is frozen and I cannot operate as my banks I frozen what are the options I can explore they stated there is nothing they can assist me with.Mind you I have been using MTN for over 10 years okay I tell them okay I will pay physically.I miss the date where my instalments are supposed to be taken and then my daughter calls MTN they say there will no need for us to pay for the WiFi we must buys speedy recovery data until month end and then we can make another payment before the 5th or on the 5th of April and the WiFi will woke and then we pay but the WiFi does not work and then we call during the Easter times they say the department is closed they will make the WiFi work after Easter holidays.Mind you when we called I asked to speak to a manager however we waited for almost an hour and then they cut the call on me. We go to the store they inform me that I need to make sure I pay on the 15th of April at a store so that I do not get charged for a router.My daughter pays exactly on the 15th of April and then the WiFi stops working.When I call MTN they state to me no the payment made on the 15th does not count anymore the WiFi will work again on the 1st of May 2026. I am tired of MTN every month it s a story with this WiFi and I am fed up.My daughters tell me to leave MTN alone because it is a disappointment now it is not the same MTN I know from a decade ago.I told I am in a financial crisis they do not assist me and when we make the payments manually they say the payments are of no use because we missed a payment but they are the ones that suggested we should rather pay manually as they cannot assist me at all.When we do pay twice in one month the WiFi stops working and then they say we must buy recovery data worth R240 on top of the R350 that my daughter paid.My banks are frozen and my daughters using their grant money to pay this WiFi that does not work. I would never recommend MTN to anyone as they never help me at my time of need and they causing stress upon stress all they are good at is taking my money and mae sure thy switch the WIFI off on purpose to get more money from me.MTN are ****mers they make me pay for WiFi and then force me to buy more data that is almost the same amount of the WiFi. Truly disappointed and enraged by them.Now I know how they treat their customers when they are in need.