****mers

I'm writing this with so much frustrations and I'm very irritated right now with the kind of service I've been getting from you In March your consultant called me and offered me a wifi contract and a cellphone contract. I took the wifi with the clear instructions that I don't want my *** number to be tampered with, I still want to use my number as I use that number for business calls. The consultant assured me that it won't be affected. I asked him several times to confirm with me that he understood what I meant as I don't want any issues, he confirmed he understood.

About few days later I received the wifi and the router and a day later received the phone. I checked the router and connected the wifi, and as soon as I connected the wifi, my *** number did not work on my phone. I called back to enquire about the why I can't make calls or receive calls and I was told the consultant did not do what I asked him to do, he upgraded the same number that I specifically asked him to to tamper with.

I asked them to cancel the wifi contract and enable me to use my number again. That alone was a process. They said I must go to any MTN branch to return the router, I went to Corkwood branch and I was told there, I can't return it there. I phoned in again and explained this to them. I asked them to collect the router, eventually they did. This was in March. Meanwhile, MTN is billing me for the router that is not with me and even blocks all my numbers when I don't pay the full amount. I called to follow up on the cancellation and I was told it's still in progress, I should receive a call after 5 business days. 5 days pass and I received no calls, again it has to be me who calls for follow up and everytime I don't get any feedback all I'm told is " it's still in process"

If you check on my profile there should be notes to tell you how many times I've called and how many times I've been told the same thing. I went as far as posting this complaint on Tweeterhoping to get some swift feedback, that also did not help.

On the 19th of July, the consultant I spoke with confirmed with me that the contract was cancelled and she is putting an application for refund so that my account is on zero and that would take 5 days. Since last week Friday, I've been getting SMSes from MTN to pay R1871.43. Today I got an sms saying that I will be listed on credit Bureau if I don't pay that amount.

Today I call in again and the consultant advises that the contract is not cancelled it's again still in process, come on now!!!! Zamokuhle on the 19th confirmed the contract is cancelled, today on the 1st of August, someone tells me it's not. Kanti kwenzeka ntoni kule company yenu, umntu kufuneka enze ntoni to get the service we deserve???????????

This is by far the most distasteful, annoying and ridiculous service ever. How can a simple task become so unnecessarily tidious???? Can someone just get this thing sorted out before I go to Ombudsman because clearly that's where this needs to go.

I NEED THIS ISSUE RESOLVED NOW, I CAN'T WAIT FOR 5 MONTHS JUST FOR A CANCELLATION