****mers

I am so frustrated, has been trying to close my account since 21/10/21.

I was made aware on 27 August 2024, after I wanted to open a new contract that this matter has not been resolved.

It is concerning to me that although every time I interact with MTN which is a lot, I mentioned my email address is wrong, but nobody corrected it. It is salome and not salomie. Correct is salomekruger40@gmail address.

I have been sending the POP to everyone I spoke to since February 2022.

I made the payment on 6 February 2022 based on the email from Rapula Nyakalele and not the amount as per latest invoice of R145.00, indicating MTN owes me R4,00 since March 2022. You can write it off, I just need to conclude this matter.

On 27 August 2024, I contacted MTN and again explained the issue with Portia Thoahlale, and forwarded pop again. I requested feedback on 6 September 2024 and 11 September. I do not even get a acknowledgement.

I want a confirmation letter that the account is closed and inscription on Clear score be rectify. The amount MTN is owing me can be written off.