****mers and *********** staff

*********** employees and Team Leaders/Management. Since May to date i have beem experiencing problem with MTN regarding my number after I did a sim swap at Maponya Mall MTN shop. I did a sim swap on the 18 May 2024 after i lost my cellphone since then i have been getting issues my number was blocked without any reason and when i called i was told to submit documents to have my number to be RiCa.which I did,few weeks later i could not used my data I called the 135 number to be assisted which they did, today im told that i have a contract with MTN which its not on my name im unable to use my pre paid service due to that and no one is willing to assist me even the socalled managers im being sent from pillar to post.Can this issue be resolved my number is ***