Menlyn Maine MTN , *********** and lack of knowledge

I was at Menlyn Maines branch for assistance on a port-forward from cell to mtn

I was given the wrong instructions and apparently they did not register my new mtn sim with my ID

Now my original number is unable to be used and cant be recovered , very disappointed in the menlyn maine agent in lack of detail now leaving a client with problems

Menlyn Mall MTN however tried to assist with great service but no progress could be taken further