1 reviews | Active since Jun 2018
men parow centre ***********
oh my gosh what a bunch of incompetence people, i took out a 20 day and 20 night sim only contract in Feb this year as an upgrade,since then till now they are giving me 40 gig night and 40 gig day for r200 EXTRA. SO NO IM PAYING R499 INSTEAD OF 299 SINCE FEB. every time i go there than there is NO managers on a weekend and they will sort it out from feb. i was there again today and the lady was extremely rude and said that she cant do anything now and that i need to go to another store bcoz she cant help me and when i asked her name to report her she said IM NOT GIVING MY NAME TO you. i dont know what to do because of a fault that is there is there is nothing that i can do to rectify the problem they made and i do have the paperwork to state what the contract should be.
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that the account has been accessed of which confirmation & signed form from the account holder would needed to be done to begin the process. Please have the account holder send a e-mail to the below address to action urgently.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that the account has been accessed of which confirmation & signed form from the account holder would needed to be done to begin the process. Please have the account holder send a e-mail to the below address to action urgently.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,