TN
Thuley N
1 reviews | Active since Jun 2015
01 Jun 2015, 11:10
Megs gone
I normally purchase monthly bundles. Last month I bought 50MB for my emails and I was told it would expire in 60 days. However I noticed that when I purchased sms bundles the expiry of bundles expired in 1 month. The bundles I had purchased were not supposed to be affected but to my surprise my megs were gone. Cell-C looks very attractive to me, I have always been a loyal mtn customer but their terms and increase in prices are becoming too much.
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MTN South Africa's replyOfficial
04 Jun 2015, 10:12Hello thuley91@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Data usage is billed in volume (how much of data used), and not duration (how long you are connected for). Also you need to switch off your mobile data when not using Internet to avoid the automatic updates as it uses your data.
Also, please note that as of the 23 April data now expires within one calendar month and no longer 60 days.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Data usage is billed in volume (how much of data used), and not duration (how long you are connected for). Also you need to switch off your mobile data when not using Internet to avoid the automatic updates as it uses your data.
Also, please note that as of the 23 April data now expires within one calendar month and no longer 60 days.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
REQ:***
Best regards,
MTN South Africa's reply04 Jun 2015, 10:12
Official
Hello thuley91@,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Data usage is billed in volume (how much of data used), and not duration (how long you are connected for). Also you need to switch off your mobile data when not using Internet to avoid the automatic updates as it uses your data.
Also, please note that as of the 23 April data now expires within one calendar month and no longer 60 days.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Data usage is billed in volume (how much of data used), and not duration (how long you are connected for). Also you need to switch off your mobile data when not using Internet to avoid the automatic updates as it uses your data.
Also, please note that as of the 23 April data now expires within one calendar month and no longer 60 days.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
REQ:***
Best regards,