RS
Rebecca S
1 reviews | Active since Jul 2015
02 Jul 2015, 09:57
MEGABYTES
Since April 2015 upto July 2015 i have note receice my 150MB which is part of the contract and i have paid for.<br> I have send several queries to your call centre and nothing has been done.I have spoken to the consultant last month who promised that they will give me a credit note and starting from July 2015 i will receive my megabytes as per the contract it was system error.<br> Nothing happen i did not receive megabyte now in July 2015.<br> I have log the query with Melisa Van Jaarsveld from the 04 May 2015 and i keep on following up and i receive a respond stating quote''<br> From: Customer Care [Email Removed] <br> Sent: 02 June 2015 10:21 AM<br> To: Serakoane, R. (Rebecca)<br> Subject: RE: *** [#***2]<br> Good day Rebecca,<br> Thank you for emailing Customer Care.<br> We have escalated this to the relevant department for the package to be corrected. Your reference number is REQ:***.<br> Kind Regards,<br> Melissa van Jaarsveld <br> Customer Services<br> MTN SA<br> Up to today nothing has been done. The message i receive every 2 starting from Aipril state Your MTN Any Time100 TopUP package has been credit with r110.00 airtine & 25 SMSs.i need 4 month megabytes with immediately<br> <br>
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MTN South Africa's replyOfficial
15 Jul 2015, 11:50Hello tlale12,
We do apologize for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that the request that was logged with our Billing System Support team is still open. Documents were requested and was obtained from the Nashua Helpdesk assisting with issues prior to the migration over to MTN.
We've now done a follow and the request is currently with one of the Supervisors in our Billing System Support Team. Once the data bundle has been loaded on the account with the correct package pricing, can we credit the account accordingly.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that the request that was logged with our Billing System Support team is still open. Documents were requested and was obtained from the Nashua Helpdesk assisting with issues prior to the migration over to MTN.
We've now done a follow and the request is currently with one of the Supervisors in our Billing System Support Team. Once the data bundle has been loaded on the account with the correct package pricing, can we credit the account accordingly.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply15 Jul 2015, 11:50
Official
Hello tlale12,
We do apologize for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that the request that was logged with our Billing System Support team is still open. Documents were requested and was obtained from the Nashua Helpdesk assisting with issues prior to the migration over to MTN.
We've now done a follow and the request is currently with one of the Supervisors in our Billing System Support Team. Once the data bundle has been loaded on the account with the correct package pricing, can we credit the account accordingly.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that the request that was logged with our Billing System Support team is still open. Documents were requested and was obtained from the Nashua Helpdesk assisting with issues prior to the migration over to MTN.
We've now done a follow and the request is currently with one of the Supervisors in our Billing System Support Team. Once the data bundle has been loaded on the account with the correct package pricing, can we credit the account accordingly.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,