CS
Carol S

1 reviews | Active since Feb 2019

24 Feb 2019, 18:21

MEETING REQUEST MR GODFREY MOTSA CEO

I GIVE THEM A BIG 0 STAR RATING and would never renew with MTN as long as I live. I need my Cell No. to be ported to my new service provider. When I ported from Cell C to MTN, they didnt give me any problems at all. They should check my credit record and know that I would not lie about not being aware that they were trying to hoodwink me into a contract. I repeated more than once that I was not interested in any contract. My phone is almost ready for the grave yard, so would I enter into a contract and not get a PHONE UPRADE. SIM UPGRADE, "what the hell is a Sim upgrade???? I expect the CEO Mr. Godfrey Motsa to take note of this ********** practice, which the so called "Awards Co" (Didnt even know I was taking to AWARDS CO,) being part of MTN of course, are a bunch of ****** and I will not entertain any of this. Mr Godfrey Motsa please give me an appointment to see you in your office. I look forward to hearing from you personally. Carol Smith **********

Thank you Hellopeter, you doing a great job in exposing these bad business practices. Next, I think Carte Blanch should warn the public of this faudulent practice too.

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Feb 2019, 14:16
Official
Good day Carol

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards, 
Ayanda Mthimkhulu
Complaints Management Team