Mediocre service

On the 24.09.2018, I loaded 600MB of data. I switched my data off and the data vanished, it was gone. I called the contact center and the agent tried to spin me a story about ITunes, I told the agent the data was switched off and so was the app and the background data. The agent logged an “escalation” with the technical team, the TAT was meant to be 48hrs. It’s been more than 48hrs, I have to keep calling them, for them to tell me to call tomorrow and to this day, no one can say what the hell happened to my data. The last consultant I spoke to, told me she could see that the data disappeared but there was no trail of where the data went to. It’s so disappointing to pay so much for a service you don’t even get.

Disappointed customer ???