Mediocre and Appalling Service
<p>I upgraded my contract on the 18th June 2016 and was promised 30GB free Data but I still haven't received it but only have these reference numbers Req ********** 8; ********** 36; ********** 53; ********** 41 & Req ********** I got from 808 call Centre agents. I've been tossed from pillar to post. No, feedback on all calls logged even though I have 6 ref numbers. Appalling service fro MTN. </p>
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MTN South Africa's replyOfficial
27 Jun 2016, 06:25Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide me with your ID number and cell phone number so I can investigate this matter for you. I have sent you an email please respond to it
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
MTN South Africa's reply27 Jun 2016, 06:25
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide me with your ID number and cell phone number so I can investigate this matter for you. I have sent you an email please respond to it
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
's updateReviewer Update
18 Jan 2017, 09:01I did another upgrade my MTN contract in December 2016 and MTN had a promotion that I will receive 30G of data. Now when I call to enquire about my data, I'm told to go back to the store where I did my upgrade. I went to the store 3 times and now I'm told to ask the store to give me an incident number. This is the second upgrade that I have to do MTN administration for me to get my data. In June 2016 I experienced the same problem and Hello Peter had to intervene. 6 months later I'm at it again.
's update18 Jan 2017, 09:01
Reviewer Update
I did another upgrade my MTN contract in December 2016 and MTN had a promotion that I will receive 30G of data. Now when I call to enquire about my data, I'm told to go back to the store where I did my upgrade. I went to the store 3 times and now I'm told to ask the store to give me an incident number. This is the second upgrade that I have to do MTN administration for me to get my data. In June 2016 I experienced the same problem and Hello Peter had to intervene. 6 months later I'm at it again.