****med by MTN

I entered a contract with MTN for uncapped WiFi home router on 30 September 2024. i tried in vain to connect it but i could not get the internet to work. So i started calling their Customer Care line for assistance, they attempted in vain to assist me. i then went to the MTN store for assistance but they too did not know what the cause was. Finally they told me on 06/11/2024 to bring the gadget back and cancel the contract. I contacted them today to cancel the contract and i have never felt so frustrated. I was transferred about ten times because everyone i got transfered to turned out to not be the relevant person to help me. i was in the call for 54 Minutes until the tenth person told me that the agent from the store misled me to call as they were supposed to help me themselves. during this call was told to 4K+ for termination of contract while they have been billing me for a service that i was not able to access and it is their gadget that was malfunctioning and they could not help to make it work. i feel ****med by MTN as they are selling these gadget knowing they are faulty and know that you will eventually cancel the contract at their benefit.