****med by Mtn

On the 23rd of October 2023 I bought a data bundle using the mtn app and paid via the absa banking app then an email was sent confirming payment for the data which was 40GB day and 40GB night. After receiving confirmation from the mtn that payment was successful I waited for data but nothing was reflecting. On 25th of October 2023 I started making calls to Mtn inquiring on what was holding the data boom new revelation the bundle can only be purchased by pre paid users I said my Sim was pre paid no it was contract zero rated then it does not allow me to make the purchase but funny enough the app allowed the purchase with the same Sim card. After few calls I received reference number and REQ number with the matter still escalated that the purchase does not reflect on their side meaning I cannot get a refund or data its still pending investigation at resolution department and the cannot communicate with me directly except via consultants up until today. After close to fifteen calls only on the 6th of November was my Sim card changed from contract to prepaid because of the data bundle purchase from August 2023 until November 2023.