1 reviews | Active since Aug 2017
Meander To Nowhere (MTN) - WORST CUSTOMER SERVICE EVER!!
<p>I am now on DAY 39..... of MTN not calling me back when promised. Sending e-mails everyday and just having generic e-mails sent to me. Posting on Facebook etc too.</p> <p> </p> <p>They have not gone that extra step to look afer the customer and judging by the number of messages on this website </p> <p> </p> <p>If I call customer care on 808 then I have to explain to them the story and then they claim they cannot help me but they can escalate.</p> <p> </p> <p>I am going to contact MTN until the day MTN closes business. I will call you every day. I will e-mail you every day. I will come to the MTN offices and ask to speak to someone. I will post on Facebook daily. I will post on here an update of my situation until someone calls as promised and talks through with me the case in hand.</p> <p> </p> <p>If anyone has any contact names, e-mail addresses or phone numbers please pass them on and if need be we set up a peition to demand to be heard.</p> <p> </p> <p>MTN I await to hear from you. I would also as I have requested many time like you to set up a meeting so we can listen to all the tapes and also view all the notes you have on the system.</p> <p> </p>
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience caused.
Kindly be advised that will contact you tomorrow to resolve your problem accordingly.
regards
mike
Complaints Management Team
Reference Number: ***6
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience caused.
Kindly be advised that will contact you tomorrow to resolve your problem accordingly.
regards
mike
Complaints Management Team
Reference Number: ***6
Still nothing apart from generic e-mails. No phone call from anyone from senior management and empty promises.
Complaints management team, you have failed me yet again. Another week starts tomorrow and let us see what you can do.
Regards
Paul
Still nothing apart from generic e-mails. No phone call from anyone from senior management and empty promises.
Complaints management team, you have failed me yet again. Another week starts tomorrow and let us see what you can do.
Regards
Paul
Hi all,
Until I am called and MTN have solved my issue and completed a thorough investigation I will be writing to all these e-mail addresses every day.
MTN IPAD CONTRACT: ********** 420
CONTRACT NAME: Melain Thorne
Please contact Paul Hampshire on 07 ********** 8.
If you require any more details or an up to date TIMELINE then please call or e-mail me.
The Wester Cape Office of the Consumer Protector (WCG Reference number: 420842) are updated daily of my timeline and the lack of customer care I am receiving.
MTN LEGAL - Please call me. Stop sending me generic e-mails of how you can help. Or point me in the right direction.
CALL THE CLIENT........
Kind regards
Paul Hampshire
Hi all,
Until I am called and MTN have solved my issue and completed a thorough investigation I will be writing to all these e-mail addresses every day.
MTN IPAD CONTRACT: ********** 420
CONTRACT NAME: Melain Thorne
Please contact Paul Hampshire on 07 ********** 8.
If you require any more details or an up to date TIMELINE then please call or e-mail me.
The Wester Cape Office of the Consumer Protector (WCG Reference number: 420842) are updated daily of my timeline and the lack of customer care I am receiving.
MTN LEGAL - Please call me. Stop sending me generic e-mails of how you can help. Or point me in the right direction.
CALL THE CLIENT........
Kind regards
Paul Hampshire
Please can someone with a spine call me.............
Please can someone with a spine call me.............