**** me **** you

I am writing to express my extreme dissatisfaction with the delayed delivery of the wireless internet modem that I purchased on November 15, 2023. I have been eagerly anticipating the arrival of my modem, considering the significant role it plays in my daily life and work.

The lack of communication and transparency regarding the status of my order is both disappointing and unacceptable. I have not received any updates on the whereabouts of my modem despite making multiple inquiries through the MTN app and calling the customer service hotline.

Furthermore, I am concerned about the ongoing charges for the service that I am unable to utilize due to the delayed delivery of the modem. I have already been paying for the service for almost two weeks, and I am yet to receive the product.

I kindly request that you expedite the delivery of my modem and waive any charges incurred during the period of delay. I have been a loyal MTN customer for many years, and I appreciate the services provided by the company. However, this recent incident has left me severely disappointed with the level of customer service I have received.

I urge you to take immediate action to rectify this matter and ensure that I receive my modem as soon as possible. I trust that you will handle this with the urgency it deserves and provide me with a satisfactory resolution.

Thank you for your attention to this matter. I look forward to a prompt and positive response.

Sincerely,

Vergil Green